Technical Support Specialist Position
Successful candidates for Technical Support Specialist positions should exude “the knack” for solving technical puzzles and helping customers leverage our software tools and solutions to their greatest advantage. This position is part consultant and part technical analyst but all about delivering great value both reactively and proactively to our Global 5000 customers. Must be a quick study and comfortable learning a variety of web based tools, mobile applications and commercial software products that are used in our daily activities. A professional work ethic and strong written and verbal communication skills are essential to interface with customers/partners domestically and globally. Attention to detail is a key attribute in isolating, identifying, resolving and documenting outcomes. All TSS positions are based in our Savannah office with business travel possible from time to time. Career paths upward include becoming a Project Manager, QA Engineer or Consulting Engineer once those qualifications are met.
Minimum Educational, Technical & Business Skills for position:
- Bachelor’s degree required, preferably in a technology related field
- Excellent written and vocal communications skills
- High proficiency with standard workplace applications including Microsoft Office inclusive of Word, PowerPoint, Excel and Exchange (or their Google equivalents)
- Web and mobile computing experience and interests learning and mastering the new technologies that are changing everyone’s wok and personal lives
- A belief that working for a small, aggressive tech company represents a better challenge to your personal growth and future earning potential than being a cog in wheel at someplace much bigger
What We Do
OnPoint Digital is the leading innovator and recognized leader for enterprise mLearning – that’s anytime/anywhere training and performance support for workers using their omnipresent smartphones, tablets and other mobile and wearable gadgets – we practically invented the market for this services ten plus years ago. OnPoint Digital was cofounded by partners Katherine Guest and Robert Gadd in the back of a small retail shop in downtown Savannah in late 2001 and has grown from a two person operation into an award winning (30+) and industry recognized technology provider serving Global 5000 customers across an array of industries. We design and build what are considered by many to be the best online and mobile app experiences for employee training and professional development utilizing the latest cloud-oriented and enterprise-grade development technologies spanning mobile, social, game-enabled and responsive. Our reference list counts many of the world’s leading tech, pharma/medical, IT services, telecom, transportation and retail firms including Anthem Healthcare, BlackBerry, Bristol Myers Squibb, Cox Communications, DISH Network, Eli Lilly & Company, Google, Grainger, Great Clips, IBM, JP Morgan Chase & Company, Loblaw Companies, Ltd, Medtronic, Men’s Wearhouse, Pfizer, Samsung, Sony Electronics, T-Mobile/MetroPCS, Verizon Wireless, Vertex and many others. Our proven software is also licensed by a growing list of other leading technology providers to accelerate their mobility strategies and services. In total, we support 75+ direct customers/partners with almost two million learners working in forty countries and more than a dozen languages. Not bad for a boutique team operating outside the confines of Silicon Valley/Silicon Alley here in one of America’s most beloved and storied cities.
Our corporate offices are located on Savannah’s southside area and are convenient to shopping, restaurants and entertainment. The company-owned four story-building features open floor plans and collaboration zones along with state-of-the-art training and meeting facilities for our visiting customers and partners. We’ve outfitted our space with the latest in IP telephony, video conferencing, security and worker safety equipment, and a recycling collection center. The building is powered using our own 23 kWh rooftop solar array helping us all to think greener and lower our carbon footprint. Team members share company bikes for their short trips and errands. Onsite amenities range from free drinks and snacks to beer and popcorn on Friday afternoons. We have ample, FREE parking in a monitored surface lot. The company also has a development center down in New Zealand that we get to visit from time to time.
Our Workplace Vibe
Like several of the leading tech companies where many of us have worked before, OnPoint is a vibrant, fast moving, challenging and rewarding place to call your work home. Team members dress casually and comfortably, work in private or shared/open spaces, endeavor to learn something unique every day and pursue new talents through external training and work-related travel. Everyone is encouraged to exercise for at least twenty minutes during the workday (e.g., walk around the block or local Lake Mayer, bike, climb the stairs) to help stimulate their minds and to promote well being. There’s a Ms. Pacman machine to help blow off steam too. And we regularly convene for shared meals and events both inside and outside the office to build esprit de corp and promote a team-oriented mindset.
The Real Qualifications
We want team members who have cultivated their talent and knowledge through formal collegiate education as well as autodidactic methods. We want people who are proficient and passionate about what they’re schooled in but also driven to realize their true potential both personally and professionally. It is less about your “degree” and more about your level of drive and contribution so we prefer individuals who seek to apply their knowledge and experience to solving real business problems in new and innovative ways. We wish to attract and hire the best people we can and we endeavor to make sure each new recruit is a good match for our team, culture and requirements. In truth, not all new hires make it past the 90-day contractor positions we offer every recruit due to lack of a fit, experience or work ethic. Those that make the grade are welcomed into a nurturing and progressive work environment that exposes them to leading edge technologies, next generation business practices and services, and the opportunity to help define and deliver new work paradigms for our customers.
What We Offer
We pay our associates well and in accordance with each person’s experience and level of contribution. We offer all the standard employee benefits you’d expect of a growing high tech company including 95% employer-paid health insurance and a 5% match 401(k) plan that focuses on socially conscious investments. We reward individual achievements through performance bonuses and other perks including opportunities to participate in our incentive stock option plan. If you work hard, you’ll be recognized for it and we’ll continue to improve those rewards as you contribute to our shared success.
Your Next Steps
Does OnPoint Digital sound like a place you’d be able to grow and thrive? Are you interesting in stepping up to see if you’re a good fit for our growing team? If so, please reach out to us by sending your resume and a cover letter addressed to “Hiring Manager” via email@example.com. (NOTE: Principals only/no recruiters).